Serkan Öztürk was appointed to a newly created post of Executive Vice President, Customer Experience and IT, at Turkcell in July. He discusses biometrics, physical retail and omnichannel strategies.
Graham Sutherland has led BT’s expanded Business and Public Sector division since it formed last year. He discusses progress to date, Brexit and future opportunities.
Mark Gait, Head of Customer Service at O2 UK, discusses waiting times, getting the basics right and what can be learned from other brands.
José Luis Casas, who was appointed Global Director of Advertising at Telefónica last month, discusses sponsored data, Axonix and A2P messaging.
The CEO of the UK’s rural-focused fibre broadband provider discusses rollout targets, regulation and Brexit
The newly appointed head of the TM Forum shares his thoughts on digital transformation as the industry body’s annual conference gets underway
Swisscom’s no-frills offering for digital natives is two years old. Head of Wingo Cyrill Wick provides an update on the service, including the launch of mobile
Verizon launched Exponent in February, promising to offer other operators a range of software and internet platforms. Exponent VP Brian Higgins gives us the lowdown on the new company
The Next Generation Enterprise Network Alliance (ngena) – founded by CenturyLink, Deutsche Telekom, Reliance Jio and SK Telecom – launched at Mobile World Congress 2016. Managing Director Marcus Hacke gives us a progress report
Chema Alonso discusses Aura, a digital assistant that uses cognitive intelligence it has developed with Microsoft, that Telefónica unveiled at Mobile World Congress
Ashley Schofield discusses self-serve, delivering on brand promises and how AI can help shape the future
Mark Collins, Co-Founder and Director of Strategy & Public Affairs of CityFibre, discusses fibre regulation, Openreach and why Sky quit its joint venture in York
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