Q&A

BT

Graham Sutherland has led BT’s expanded Business and Public Sector division since it formed last year. He discusses progress to date, Brexit and future opportunities.

O2, customer experience, customer service

Mark Gait, Head of Customer Service at O2 UK, discusses waiting times, getting the basics right and what can be learned from other brands.

TM Forum, digital transformation

The newly appointed head of the TM Forum shares his thoughts on digital transformation as the industry body’s annual conference gets underway

Wingo

Swisscom’s no-frills offering for digital natives is two years old. Head of Wingo Cyrill Wick provides an update on the service, including the launch of mobile

ngena, Deutshce Telekom

The Next Generation Enterprise Network Alliance (ngena) – founded by CenturyLink, Deutsche Telekom, Reliance Jio and SK Telecom – launched at Mobile World Congress 2016. Managing Director Marcus Hacke gives us a progress report

CityFibre

Mark Collins, Co-Founder and Director of Strategy & Public Affairs of CityFibre, discusses fibre regulation, Openreach and why Sky quit its joint venture in York

    

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