White Papers

Traditional methods of solution development are no longer suited to the high-speed telecoms world of SDN (software-defined networks), NFV (network function virtualization) and 5G.

Companies from various areas invest in IoT technology to become more competitive, attract new customers, improve business efficiency and lower operational costs. For CSPs, the main focus is on managing IoT devices and services in industry verticals, using graphical representations of data and processes to simplify understanding of the lifecycle, usage and management of a given service. However, data derived from connectivity, devices, applications and external systems need to be analyzed. This is where actionable analytics tools come into play helping organizations to unlock the value and as a result monetize IoT data.

Telecom networks must be always-on and guarantee always-on services, no matter what technology is used. The new generation service assurance solutions are necessary in order to overcome obstacles of virtualization layer and the dynamic environment.

Five areas you can optimise by moving BSS/OSS into the cloud

IT is moving into the cloud, and it’s a fact. All industries are facing the same IT transformation challenge that could be a real game changer. All players, regardless of their scale and organization maturity, could get access to the same secured solutions alongside standardized and robustly engineered processes. That on the other hand will result in offering modern solutions that are better aligned to market needs and deliver features to get a business operational at lower cost than traditional options.

Guided Customer Journeys for Personalized Telecom Services as a means of Maximizing Customer Engagement

Customer experience is at the heart of all business, and customers increasingly know exactly what they want and how much to pay for it. What’s relatively new in the telecom industry is that operators have grasped the importance of managing customer journeys to create great customer experience.

In 2015 alone, over 1.4 billion smartphones were sold worldwide. With the proliferation of smartphones all around the world, mobile bandwidth demands are increasing at an exponential rate. On top of the never ending demand for bandwidth, the fierce competition between mobile network operators (MNOs) is forcing them to constantly upgrade and improve their mobile networks.

Introducing Network-based Services - How NFV and SDN Technologies Contribute to the Faster Creation and Deployment of Services

Virtualization and NFV orchestration promise a  high level of automation and agility that will allow service providers  to shorten service provisioning cycles and experiment with new network  offers.

Leveraging New Service Activation Testing Standards and Automated Service Assurance

The increasing demand for Ethernet services, particularly from enterprises, is great news for service providers, but it comes with demands for better service quality and faster responsiveness to service change requests. Delivering on these demands can be challenging, especially for service providers that rely on labor-intensive testing processes for service activation testing (SAT). In this paper, we examine the challenges providers face activating Ethernet and IP services, and show how new standards ensure thorough and accurate activation and benchmarking of services. 

Providing connectivity is no longer much of a factor for CSPs. While competing with OTT players, telecom operators realized that, in order to keep their heads above water, they would need to invest and implement an innovation culture including different disruptive technologies such as NFV or SDN.