White Papers

Five areas you can optimise by moving BSS/OSS into the cloud

IT is moving into the cloud, and it’s a fact. All industries are facing the same IT transformation challenge that could be a real game changer. All players, regardless of their scale and organization maturity, could get access to the same secured solutions alongside standardized and robustly engineered processes. That on the other hand will result in offering modern solutions that are better aligned to market needs and deliver features to get a business operational at lower cost than traditional options.

Guided Customer Journeys for Personalized Telecom Services as a means of Maximizing Customer Engagement

Customer experience is at the heart of all business, and customers increasingly know exactly what they want and how much to pay for it. What’s relatively new in the telecom industry is that operators have grasped the importance of managing customer journeys to create great customer experience.

In 2015 alone, over 1.4 billion smartphones were sold worldwide. With the proliferation of smartphones all around the world, mobile bandwidth demands are increasing at an exponential rate. On top of the never ending demand for bandwidth, the fierce competition between mobile network operators (MNOs) is forcing them to constantly upgrade and improve their mobile networks.

Introducing Network-based Services - How NFV and SDN Technologies Contribute to the Faster Creation and Deployment of Services

Virtualization and NFV orchestration promise a  high level of automation and agility that will allow service providers  to shorten service provisioning cycles and experiment with new network  offers.

Leveraging New Service Activation Testing Standards and Automated Service Assurance

The increasing demand for Ethernet services, particularly from enterprises, is great news for service providers, but it comes with demands for better service quality and faster responsiveness to service change requests. Delivering on these demands can be challenging, especially for service providers that rely on labor-intensive testing processes for service activation testing (SAT). In this paper, we examine the challenges providers face activating Ethernet and IP services, and show how new standards ensure thorough and accurate activation and benchmarking of services. 

Providing connectivity is no longer much of a factor for CSPs. While competing with OTT players, telecom operators realized that, in order to keep their heads above water, they would need to invest and implement an innovation culture including different disruptive technologies such as NFV or SDN.

The self-organizing networks model has already become an essential part of mobile network operators’ (MNO) operational support systems (OSS). Using human engineering skills to manage networks ended with the introduction of 4G technologies, and full manual management of telecom networks is now simply impossible.

While service quality in the IoT (Internet of Things) means something different for each industry vertical, in general it comes down to a reliable, constant connection, real-time operation of the device, and efficient online monitoring and fault detection.