Ericsson has been selected to execute Orange Poland’s OSS transformation after signing a new six-year deal. 

The Sweden-based vendor will provide systems integration, consultancy services and an OSS software suite as the operator looks to optimise operations and improve customer satisfaction in its Polish business unit.

Ericsson said the provisioning of its OSS software suite would provide Orange Poland with tools to process operational data more efficiently, including network planning, inventory, fulfilment and assurance domain.

The operator saw revenues in Poland fall five percent in 2014.

[Read more: Orange Poland Chairman highlights FTTH challenge, talks up European consolidation]

The deal builds on a managed services deal across five markets that Ericsson signed with the France-based operator at Mobile World Congress.

Valter D'Avino, Head of Ericsson Region Western & Central Europe, said the project at Orange Poland represented part of a wider OSS/BSS transformation drive in Central Europe.

He commented: "The OSS transformation gives Orange Polska the agility to optimise their operations and ensure improved end-user satisfaction.

“For us it is a next step in OSS/BSS transformation in Central Europe. It captures the growing need among operators for flexible, reliable systems that help grow the business.”

Ericsson has identified OSS/BSS as a key growth area for its own transformation plans.

In March, the company acquired Chinese OSS/BSS service provider Sunrise Technology to allow it to target expansion in Asia.

Orange Group’s Executive Vice President of Quality, Customer Experience and Sales is speaking at European Communications’ Customer Experience Seminar tomorrow; click here to register for free

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