Turkcell, Bulgaria’s Vivacom and Andorra Telecom have signed up Netcracker to provide a range of solutions.
Turkcell’s fixed line business Superonline is taking the vendor’s Discovery and Reconciliation, Resource Inventory and Network Planning and Design products in a bid to make its IT operations more agile.
As part of the deal, NetCracker will be responsible for the migration of customers from several legacy systems to the new platform.
Erdogan Bayrak, IT Governance and Enterprise Capabilities Manager at Turkcell, commented: “In order to provide high-quality customer service and enable faster time-to-market, we needed a strategic IT platform for the management of the network and systems.
“The implementation of one central inventory with discovery and reconciliation capabilities for all network layers will be an important step in planning and installation.”
Vivacom is set to implement NetCracker’s Revenue Management solution, meanwhile.
Ivan Cholakov, the quad-play operator’s IT Director, said it would provide the company with “the speed and insight needed to deliver value to our customers”.
Finally, Andorra Telecom has updated and expanded its existing NetCracker platform to the vendor’s full OSS/BSS suite.
NetCracker claimed the implementation would reduce capex/opex, increase revenue by accelerating the rollout of new and attractive offerings, improve customer satisfaction through faster response times and strengthen customer retention by handling claims and incidents more efficiently.
Joan-Marc Lauga, CTO at Andorra Telecom, said: “While we have already witnessed the in-depth functionality of NetCracker’s billing solutions, we look forward to experiencing the comprehensive advantages of using its updated end-to-end portfolio.”