Ericsson has announced a customer experience contract win with Yoigo and a smart meter deployment deal with an Austrian utility company.
TeliaSonera-owned Yoigo has signed up to use the vendor’s Experience Centric Managed Services offering.
The solution incorporates a service operations centre and an experience management centre, which measures metrics such as Net Promoter Score and social media sentiment.
Yoigo CTO Mikael Elseus said: "A satisfied customer is a loyal customer the saying goes, and our aim has long been to ensure our customers experience high levels of satisfaction with our network.
“We have achieved that and want to guarantee this for the future.”
Ericsson has been Yoigo's technology partner since the operator was founded in Spain in 2000, providing 2G, 3G, HSPA and most recently 4G networks.
Meanwhile, Salzburg Netz has recruited the Sweden-based company to help with its smart meter deployment.
Ericsson will provide an IT back end solution for operating a planned 470,000 smart meters, along with systems integration and support services.
By the year 2019, Salzburg Netz aims to provide 95 percent of their customers with smart meters, Ericsson said.
Valter D'Avino, Head of Region Western & Central Europe, Ericsson, commented: "We are delighted that Salzburg Netz GmbH and its customers will benefit from the early migration to smart meters, which will accelerate the implementation of effective climate protection in Austria.”
Financial details of neither deal were disclosed.
Ericsson also revealed it had completed its acquisition of video encoding provider Envivio, which was announced last month.