BT has announced plans to hire 1,000 new staff for its customer service teams in the UK.
The news comes a week after its acquisition of EE was rubber-stamped and a report that shows it is lagging behind rivals when it comes to customer service.
BT said the new hires, slated to take place between now and April 2017, would help to meet its commitment to answer more than 80 percent of calls to its Consumer division from within the UK by the end of this year.
BT is behind Sky and Virgin Media when it comes to customer service in landline and broadband, according UK regulator Ofcom’s latest report.
EE is behind O2, Virgin and Three in mobile customer service.
Libby Barr, Managing Director of Customer Care at BT Consumer, said: “We announced in September 2015 that BT Consumer is going to answer more than 80 percent of its customers’ calls in the UK by the end of 2016 and this means we need more people in our UK contact centres.
“We will have created 2,000 permanent UK jobs by the end of this process, including agency transfers, which is a fantastic boost for the UK economy and many regions where we are already a significant employer.
“Our advisors have recently agreed to support our investment back in the UK by voting to adopt a new work pattern to ensure we have more people available to answer calls in the UK at weekends and in the evenings.”
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