KPN CEO Eelco Blok has vowed to improve customer satisfaction in its Business arm, as the operator shrugged off faster declining sales to report an increase in operating profit of 13 percent.
Like for like sales at the Dutch telco were €1.62 billion, down 3.2 percent year on year and a widening of its 2.4 percent decline in Q1.
Operating profit for the quarter was €232 million, which the operator said was down to increased efficiencies and lower subscriber and acquisition costs.
Within its native The Netherlands, business and wholesale continue to raise difficulties for the operator. The former saw its sales decrease by 5.9 percent to €540 million due to an ongoing shift away from traditional services to new technologies and a change in pricing.
This performance led CEO Blok (pictured) to vow to improve customer satisfaction among its enterprise customers, as it looks to push further into fixed-mobile and converged services.
It also boasted an Internet of Things market share of 57 percent with 3.1 million customers. It said its IoT platform, which offers consulting, data and security services, has an ARPU of three times that of traditional connectivity only services.
Wholesale also fell 7.6 percent year on year to €170 million, which was blamed on competition and lower international traffic.
There was better news in its Consumer business, where sales were up 2.1 percent year on year to €784 million thanks to an increase in sales among residential and mobile customers.
The operator said it focused on convergence and more targeting marketing at consumers, which it said caused its net promoter score to hit +13 during the quarter, up from +9 a year ago.
It added 34,000 fixed mobile customers during the quarter, with 61 percent of its contract base now taking advantage of these offers.
It also swelled its IPTV base by 25,000 customers, broadband by 8,000 and contract base by 9,000 during the quarter.
Finally, continued competitiveness in the wholesale voice carrier marker led sales at its iBasis arm to fall 12 percent to 192 million and EIBTDA to tumble by a third to €4 million.