Orange has teamed up with security company G4S to offer a smart home security solution in Luxembourg.
Called Smart Security, the solution includes a set of monitoring devices for the home that can be managed via a mobile app.
G4S engineers install motion sensors with built-in cameras, which take photos when activated and send a notification to the customer’s smartphone as well as to the G4S security team, in the home.
Depending on user instructions, a 24-hour support team can then intervene.
There is a one-off installation fee of €99 for the service, which is available in two packages: a €32 per month Relax plan includes basic equipment such as the control unit and a motion sensor, while a €42pm Zen plan adds extra services.
For example, a video camera means customers can check on the status of their home at will, while G4S will also look after a spare key that they can use to enter the property themselves if instructed.
Orange’s Luxembourg arm, a subsidiary of its Belgian opco, offers mobile, fixed line and TV services to around six million customers.
This is the second market where Orange has launched a dedicated security product for the retail market, following the launch in May of a similar service in Spain.
Orange also offers its HomeLive solution, which allows users to monitor connected objects through an app, to consumers in France, but it does not include 24-hour security support.