Vodafone has signed a deal with Amdocs that sees the vendor take on the operator’s customer care and billing services.
The five-year managed services agreement is global in scope and includes the establishment of a dedicated Shared Service and Development Centre that will initially serve Germany, the UK and the Netherlands.
Specifically, Amdocs is charged with delivering application development, operations and maintenance services.
In a statement, the two companies said the deal would centralise support across markets, enabling Vodafone to improve its business agility, simplify operations and reduce risk, as well as giving the operator the opportunity to predefine desired performance levels.
“This agreement is testament to the relationship between Amdocs and Vodafone that stretches over two decades,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs.
“Our managed services model helps Vodafone to provide a consistent customer experience across markets through standardised service-level agreements.”
Vodafone is looking to cut costs as its European business in particular continues to have a tough time.
Last month, it announced a 3.5 percent fall in revenues for the second quarter of the year, with sales in Italy (down 17.6 percent) and Spain (down 10.6 percent) bearing the brunt.
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