Tele2 has revealed it is mulling a sale of its Norwegian division, while its Swedish subsidiary has signed up NSN to improve customer experience.

Other options on the table include entering a strategic partnership, divesting Tele2 Norway to one or several parties, or continuing growing the business organically within the Tele2 Group, the operator said in a statement.

Group President and CEO Mats Granryd said the announcement was part of “an on-going part of our responsibility towards our shareholders”.

Norway makes up 13 percent of Tele2’s total sales, but revenues in the Scandinavian country were down nine percent year-on-year in 2013.

In announcing its full-year result earlier this month, the operator said the fall in Norway was due to the reduction of termination rates and negative currency movement.

In December last year, Tele2 missed out in Norway’s latest spectrum auction, which saw 800, 900 and 1800 MHz frequency bands up for grabs.

Tele2 group is struggling financially – revenues were down 2.9 percent to €3.4 billion last year – and it has already agreed to merge its business in Russia with Rostelecom.

Meanwhile, Tele2 Sweden has implemented part of NSN’s customer experience portfolio to link network performance to customer satisfaction and application behaviour.

The deal sees the vendor’s Serve atOnce Traffica solution integrated into Tele2 Sweden’s operations.

NSN said the product offers real-time visibility of subscriber activity across the whole network – right down to the cell level.

[Read more: NSN launches CEM tool and new mobile security solution for operators]

“Tele2 Sweden’s decision to deploy one of our leading customer experience management products clearly underlines the fact that delivering high quality services to its customers is a top priority for the company,” said Daniel Widh, Account Director for Tele2 at NSN.

Read more

Tele2 appoints new CEO in Netherlands as group revenues slide

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