Alcatel-Lucent and Ericsson have both unveiled solutions that aim to help operators realise the benefits of SDN and NFV by supporting back office functions.

The announcements were made at this week’s TM Forum Live! event, where Sweden-based Ericsson also launched a new big data analytics platform.

Alcatel-Lucent unveiled its new OSS service as part of its Motive product range.

The France-based vendor said the current OSS environment is highly fragmented, manually intensive and costly to maintain, making it a substantial barrier to the dynamic delivery of cloud services. As a result, industry innovation in OSS has “lagged”.

Its Motive Dynamic Operations Portfolio, to be launched later this year, has three unique parts, the company claims.

It offers a new foundation that can dynamically identify and track all network resources; fully automated, programmable OSS that can fulfill orders and assure services; and a “self-healing” environment driven by big data network analytics that evolves from automated recovery to predictive management.

“It is imperative to fundamentally change the current OSS approach before operators will be able to realise the promise of NFV and SDN," said Andrew McDonald, President of A-L’s IP Platform Business Division.

Studies cited by A-L suggest that, by unifying and automating OSS systems, companies can halve time to market and potentially cut costs by 50 percent.

[Read more: A-L sees continued improvement, calls tipping point with VDSL2 vectoring]

Rival Ericsson announced that its Cloud Manager 2.0 is now “generally available” and supports orchestration, management and monitoring of services running on geographically distributed, virtualised and physical resources.

The vendor said performance and fault management of virtual resources have been added to the solution, which can be integrated with legacy systems, programmable networks and third-party ecosystems.

Elisabetta Romano, Head of OSS and Service Enablement at Ericsson’s Support Solutions arm, commented: "As operators migrate from legacy solutions to the cloud, Ericsson Cloud Manager orchestrates the complex associations between virtualised network functions and underlying resources.”

[Read more: Ericsson announces heads of new radio, cloud/IP business units]

The company also launched a big data analytics platform, which gathers, normalises and aggregates network data and data from operations, customer and business systems

Automated, real-time analysis allows big data analytics to be incorporated into day-to-day operations, ensuring actionable insights and enriched user profiles, the company said.

For example, it said it can identify both symptoms and probable causes of customer experience issues for all individual customers.

A closed loop action means this information can then me passed to customer care teams to shorten call durations and improve first call resolution.

The solution can be deployed as a stand-alone solution or can be integrated into existing operator environments.

[Read more: Amdocs unveils telco-specific end-to-end big data service]

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