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Following new market opportunities and an increased subscriber base, Moldavias GSM operator, Moldcell and the Georgian operator Geocell, have signed contracts to install the OPSC Billing System with pre-integrated SCP (Service Control Point) for prepaid IN services. The new IN System provided by ORGA Systems is part of a solution package which also includes ORGA Systems Bonus and Voucher Management products to stimulate service usage and to increase loyalty.

"In addition to that we will also supply advanced customer self-care modules based on IVR and USSD technologies" said Andreas Freund, Head of Marketing (ORGA Systems).

Both operators belong to the Fintur Group and are the fastest growing GSM operators in their respective countries. With the installations at Geocell and Moldcell ORGA Systems will become the main IN billing vendor within in the Fintur Group, following the first IN installation at GSM Kazakhstan (Kcell) in 2001.

With ORGA Systems mobile browsing platform, wIQ, Moldcell and Geocell can offerconvenient access and delivery of value added services. The OPSC Billing  Platform will also allow both operators to rate and charge advanced prepaid data, IP/GRPS services in real-time.

Jewelry and Design Company Chooses MCI Private IP, Fixed Line and DialAccess to Link 100 Stores Across Europe, the Middle East and Asia

MCI has announced that Danish jewelry and design company, GeorgJensen, has selected MCI to link the more than 100 Georg Jensen storesin 14 countries across Europe, the Middle East and Asia using MCIPrivate IP, a network-based MPLS VPN solution. MCI is providing ablend of fixed line and remote dial access connections to meet theconnectivity requirements of each store to ensure that every locationcan fulfill Georg Jensen's essential business communicationsrequirements with optimum value.    Georg Jensen produces exclusive jewelry, watches, hollowware,cutlery and design items for the home. Its pure, elegant Scandinaviandesign style is favoured by millions of customers around the world andit is often quoted as one of Denmark's most recognised global brands.Beginning 100 years ago as a silversmithy in Copenhagen, the companyhas evolved into a prestigious multinational retail chain.    "We were looking for a technically advanced, supportive, reliablecommunication provider with extensive global reach," says FlemmingBach, IT director of Georg Jensen. "MCI met all of our specificrequirements. But what really set MCI apart was its extraordinarydedication to serve our needs as a customer combined with anunparalleled commitment from the people of MCI."    Currently, Georg Jensen is using MCI Private IP to link the cashdesks in all Georg Jensen stores to its central IT system hosted inCopenhagen. Because the MCI Private IP network is a truly privateMPLS-based network it provides the stores with a highly secure andreliable network to run their mission-critical sales transaction andpayment applications. In the future, the corporate network will alsobe used for advanced business applications, e-mail exchange andInternet access.

Vodafone has announces its extensive range of 10 new generation 3G handsets planned for the Christmas period, following the launch of the Vodafone Mobile Connect 3G datacard and the successful introduction of Vodafone live! with 3G.

Vodafone is working with some of the world's leading handset manufacturers including Sharp, Motorola, Sony Ericsson, NEC, Nokia and Samsung to provide customers with a wide choice of 3G handsets at a range of prices. These handsets will be available with a broader array of services across Europe and Japan.

This new range of Vodafone 3G handsets, all featuring Vodafone's multi-media consumer service, Vodafone live!, has been designed in close collaboration with manufacturers to allow consumers to experience the benefits of enhanced Vodafone live! with 3G services. The handset range, which includes models and designs exclusive to Vodafone, will enable significant improvements in imaging, music, entertainment and information. Highlights include Europe's first 2 mega pixel camera phone, equipped with auto focus, optical zoom and high resolution displays; handsets that offer CD music quality, stereo speakers and MP3 players; access to 3D gaming; video and audio streaming and video calling.

Customers can use Vodafone's new generation of 3G handsets in both Europe and Japan as services will be delivered seamlessly by Vodafone's global W-CDMA networks.

Vodafone plans to launch 10 new 3G handsets. The portfolio includes the Sharp 802, Sharp 902, Motorola E1000, Motorola V980, Motorola C980, NEC's Vodafone 802N, Sony Ericsson V800, Nokia 6630, Samsung Z110V and Samsung Z107V.

"The planned launch of our new 3G handset portfolio represents a major breakthrough in terms of handset choice", said Peter Bamford, Chief Marketing Officer, Vodafone. "It will also give consumers the opportunity to experience the enhanced range of Vodafone live! with 3G services, opening up a whole new world of communication and entertainment via the mobile phone."

Azure identifies revenue assurance tools to manage risk, reduce losses andincrease profits

Azure, the telecoms revenue assurance company, will be sponsoring andrunning a pre-conference workshop at Risk Management & Audit in Telecoms,taking place at Crowne Plaza, Amsterdam-Schipol, on September 29 – 30, 2004.

Martin Browne, vice president of business development at Azure, will behosting the pre-conference workshop entitled: ‘Revenue assurance tools tomanage risk, reduce your losses and increase profits’ on September 28, 2004.The workshop will explore the sources of revenue leakage, outline thestrategies operators should adopt to maximise revenue opportunities andprepare them for the revenue assurance challenges of next-generationservices.

Research in 2003 from leading telecoms analysts, Analysys, estimated thatoperator revenue leakage was 13.7 per cent of turnover. Azure hasre-commissioned this survey and will presenting the results at the workshopand every attendee will be entitled to a free copy of the research.

Azure’s principal objective is to enable communications operators worldwideto reduce losses and safeguard profits from malicious and unintentionalrevenue leakage. It offers a range of revenue assurance products andservices including; Interconnect Accounting, Fraud Management, EventIntegrity, Mediation Management and Route Optimisation.

For further information regarding the event, e-mailevents@azuresolutions.com.

New Relationship With TDC Solutions Expands SupportSoft's Nordic Leadership in Broadband Service Automation Software

SupportSoft, a leading provider of Real-Time Service Management software, has announced that TDC Solutions, a subsidiary of TDC Group and one of the largest Nordic DSL providers, has selected SupportSoft's service automation solutions to enhance customer service for its 450,000 retail DSL customers.

TDC Solutions intends to use SupportSoft's Service Automation Suite to provide assisted service and self-service solutions to ensure DSL subscribers can access the most effective support channel for their individual needs. Irrespective of their support choice, customers can receive help that is intelligent, personalized and automated for real-time issue diagnosis and resolution. As DSL customer requirements grow more complex with the addition of new products and less technically knowledgeable customers, SupportSoft's Real-Time Service Management software platform can provide TDC Solutions with a proven, highly scalable service automation approach that can meet anticipated subscriber demand for future services.

TDC Solutions also selected SupportSoft SmartAccess, which automates the installation of a DSL connection and SupportSoft HomeNet, which automates the installation and management of a home network. For TDC Solutions' high speed data customers in Denmark, this means that they can be up and running with their new DSL connection faster and, once installed, they can expect a more reliable and enjoyable broadband experience.

"At TDC Solutions we have built our business by taking exceptional care of our customers," said Per Rasmussen, Vice President of Online Services at TDC Solutions. "They are using their broadband connections to change the way they interact with computing technology and the Internet. TDC Solutions aims to keep step with its subscribers by providing a SupportSoft service automation solution that can help us transform high customer care by making broadband installation faster plus provide more personal and rewarding ongoing service for our high speed data services.

"Denmark has historically been seen as the bridge between continental Europe and the Nordic region. To be selected by Denmark's leading DSL service provider is another step across that bridge for SupportSoft, in moving from being the leading provider of broadband service automation solutions for the Nordic countries to the same position throughout Europe," said John Van Siclen, Senior Vice President of Worldwide Sales and Services. "We look forward to partnering with TDC Solutions in helping them effectively and efficiently grow their customer relationships."

GNER enjoys fast return from new wireless Internet service

Just three months after launch, UK train operator GNER is looking at a fast return on its new on-board wireless Internet service from Icomera.  Not only are passengers using the service in ever greater numbers, the operator is also seeing an increase in the percentage of passengers travelling in first class where the service is provided free.

In fact, use of GNER’s wi-fi service is currently growing at 77 per cent per week across the board, with growth among First Class passengers more than doubling on a weekly basis. More significantly, 2.5% of Standard Class wi-fi users have upgraded to First Class tickets.

Such is the reliability level of the service that the amount of time that each user is spending online has also grown - from an average of 45 mins in June to around 70 mins per person at the end of August.

The service, which is available to both First and Standard Class customers, is provided by creating an on-board wireless network using WiFi technology.  The on-board network can then connect to the wider internet using a combination of satellite and mobile network links to provide a constant communications service.

GNER director Shaun Mills said: “Obviously it's early days for the service but these figures are very encouraging.  Certainly, the movement we have seen towards first class travel, coupled with the increasing daily usage - both in terms of actual users and time spent online - speaks volumes for the potential power of the service."

Indeed, GNER research carried out earlier this summer among the company’s first class passengers found that 67 per cent said that they would definitely use the service again and 88 per cent said they would recommend it to colleagues. The same research found that 25 per cent of respondents would travel more often with GNER if it was available on all trains.

Mr Mills continued:  “The idea that you can shop, work or relax on-line whilst travelling at high speed and in comfort on one of the most picturesque routes in Britain is rapidly capturing the public imagination.”

The on-board service is being provided by an Anglo-Swedish partnership between UK-based Sea Containers Rail Services (SCRS)- an affiliate of GNER - and Swedish wireless pioneers, Icomera – the first, and still the only, company to have developed commercially available wireless Internet access services for train operators. This is the result of a superior technical solution, that guarantees for GNER, 100% connectivity up and down their London - Scotland route.

GNER currently offers its wireless internet service on six of its rebuilt electric ‘Mallard’ trains.  The facility will be installed on ten of the new-look trains by the end of October.

AB9400 System Enables Broadnet Czech to Offer Advanced IP Services

Hughes Network Systems, Inc. (HNS), the world's leading provider of broadband satellite solutions and a major supplier of wireless access systems, announced today it has been awarded a contract by Broadnet Czech, a.s. to supply the HNS AB9400 28 GHz LMDS point-to-multipoint system in Prague, Czech Republic. The initial network will begin commercial service in late September 2004.

In announcing the contract award, Ivan Nedvidek, managing director of Broadnet Czech commented, "The AB9400 28 GHz LMDS product line has advanced features and capabilities that enable us to provide the latest in IP services. HNS delivered the system that meets or exceeds our customers' requirements, including full QoS (quality of service) support for IP and ATM traffic, as well as supporting simultaneous TDM, ATM, and IP traffic at both the subscriber and hub sites."

"We are pleased that Broadnet Czech selected HNS for this important network," said Tom Hsu, senior vice president and general manager of the Broadband Carrier Networks division at HNS. "With our 28 GHz LMDS product, Broadnet is targeting a segment of the IP services market that DSL cannot reach. We are especially happy to have been chosen over their incumbent LMDS network supplier and several other competitors."

The AB9400 system enables Broadnet Czech to offer its business customers better performance and higher data rates than competing DSL service. The system allows carriers to offer service such as 1 Mbps guaranteed throughput with 29 Mbps maximum burst rate, compared to DSL's typical 2 Mbps maximum burst rate. Also, high-priority service can be assigned for real-time IP applications such as voice over IP (VoIP) devices.

"If multiple tenants in a building subscribe to the service, each user and each application can be assigned a separate virtual circuit with its own quality of service and traffic parameters," added Vinay Patel, senior marketing director for Broadband Carrier Networks at HNS.

"Services being offered through this local access platform can satisfy the needs of any enterprise from a small firm to large corporations, which need high capacity (up to 29 Mbps) and service availability comparable to fiber optic systems," said Nedvidek.

"Broadnet Czech is regularly targeting these enterprises with a complete portfolio of telecommunication services that are integrated into a single connection. Fast Internet access, leased lines, private networks or VPNs, TDM/VoIP services, value-added services -- all these and other client specific solutions will be created by Broadnet Czech and delivered on the most advanced and sophisticated platform, the HNS AB9400 LMDS."

BSI2000, Inc., a leading developer of integrated optical card- based systems and technology, said today that it has delivered a secure optical card system to the IBM eGovernment Center in Berlin.

The company announced in June that it is working with IBM Deutschland in Berlin to jointly pursue opportunities in Germany and throughout Europe. It has now installed a complete system in Berlin to be used by IBM to demonstrate BSI2000's secure optical card technology to major government and corporate accounts. The joint effort is being coordinated by Helmut Epple GmbH of Westerheim, Germany.

BSI2000 President and CEO Jack Harper said, "I am very happy to be working with IBM Deutschland to help develop the market for secure optical cards in Europe. The European security markets represent a large potential opportunity for our products."

Solution is Part of the Nokia Intelligent Content Delivery System

Nokia has launched a new barring solution for the safe and controlled usage of mobile content services as part of the Nokia Intelligent Content Delivery (ICD) solution. The barring solution is based on subscriber and mobile service recognition. It allows mobile users to control access to mobile content services – for example, parents can prevent children from accessing undesirable or unwanted services.

The solution will be available during fourth quarter 2004 as a part of the Nokia ICD solution. With the Nokia ICD, operators can offer easily accessible services with simple pricing that reflects the value of those services popular with subscribers. The ICD solution provides a rich set of service control functions that enhance the user experience, and at the same time, help to fulfill the ethical and regulatory requirements of mobile content delivery.

"With the increasing amount of new mobile content services, there are inevitably services and sites which not everyone would want access. Hence, the ability to safely and securely control access to these sites is important for both operators and their subscribers, and our solution allows just that. For example, most parents would like to control which services are suitable for their children to access," says Olli Oittinen, Vice President Core Networks Marketing and Sales, Networks, Nokia.

"Security and control are very important factors for consumers when considering mobile content services. This is especially true of parents and corporate organizations who may wish to restrict access to certain inappropriate material online. The Internet Watch Foundation works in partnership with the mobile industry and we are very pleased to be able to support Nokia, an IWF member, in the launch of this solution," said Peter Robbins, CEO, Internet Watch Foundation, United Kingdom.

The barring solution maps subscriber and service profile information to meet the growing demand for filtering out inappropriate mobile content. The solution can bar user access to services based on the content service category, maximum price or maximum size. The user's subscription data stored in the system includes a barring profile that can indicate services categories to be barred.

Motive, Inc., a leading provider of management software, has announced that T-Com, Europe's largest telecommunications  provider, has chosen to build Motive software into its next-generation small business and residential services.

Through its T-Com division, Deutsche Telekom has grown its DSL serviceto the largest in Europe with more than four million small business andresidential broadband lines. Building on this success, T-Com will useMotive's software products to more quickly roll out new self-managingbroadband services that will enhance the customer experience and improveoperational efficiencies for T-Com.

"With the importance of our broadband services initiative, we turned toMotive as a partner to provide the enabling technology platform behindthese services," said Roland Kittel, CTO of T-Com.  "T-Com will build inmanagement capabilities as key features of our broadband products andservices, and Motive software makes it easier to deploy."

T-Com has licensed Motive's broadband and enterprise management productsto automate a variety of configuration and problem resolution processesto improve customer service.  Current T-Com residential and smallbusiness services that will benefit from Motive technology include thefollowing: consumer DSL, small business DSL, security applications,voice over IP, and wired or wireless networking.  For residential andsmall business DSL customers, Motive software will provide automatedactivation, ongoing support and management for a variety of services andapplications.

"With this agreement, T-Com is validating Motive's approach by buildingmanagement into their services from the beginning, not as anafter-thought," said Scott Harmon, CEO of Motive.  "We look forward toplaying an important role in T-Com's efforts to change and improve theway broadband services are delivered and managed."

Dilithium Networks, a leading provider of wireless multimedia solutions,announced that it has opened two additional offices in Europe. Due to Dilithium Networks’success in the market and the fact that market interest in 3G video-telephony applications is increasing, the company recently expanded its European presence in several new markets including Germany and Spain.

“We are pleased to expand our European Operations in order to keeppace with the 3G launches and customer demand, both of which areaccelerating.” stated Lee Ellison, Sr. Vice President of Sales andMarketing. “It is important to be near the customers in the region.The combination of strong sales as well as the introduction ofseveral new exciting products in the past year has requiredadditional sales and support offices to better support the customersin Europe.”

SKY Mexico Leverages CSG’s Professional Services Team to Seamlessly Implement CSG Billing and Other Applications

Global customer care and billing solutions provider CSG Systems has announced that SKY Mexico, Mexico’s largest digital Direct-to-Home (DTH) television provider, now uses CSG Systems’ flagship billing solution, CSG Kenan/BP, to provide billing services to its more than 900,000 subscribers.

CSG’s Professional Services team managed the conversion from legacy billing systems to CSG Kenan/BP, built a direct connection between the billing system and SKY Mexico’s Siebel eCommunications customer relationship management system and added a direct link between billing and provisioning systems. The result is a seamless ordering, billing and service provisioning process.

SKY Mexico supports its entire customer base, representing a large proportion of Mexico’s pay television market, with the CSG Kenan solution and leverages the system’s ability to quickly launch new product promotions and support innovative pricing schemes. For example, SKY Mexico can now offer real-time account balances to its customers.

    

 

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