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Distributor selects VegaStream to broaden its product portfolio in the UK

VegaStream, a leading supplier of dedicated business VoIP (Voice over IP) Gateways, and Digital Communications Management (DCM) UK, a leader in supplying and supporting technology communications tools, have announced a new partnership in which DCM UK will distribute VegaStream's entire portfolio of VoIP gateways to its customers in the UK.

DCM UK's two main divisions, Telecoms PABX and Networks Services Divisions represent the major manufacturers in the convergence market.

By taking on VegaStream's gateway portfolio DCM UK is able to offer end user businesses a complete voice and data solution that doesn't compromise their use of traditional PABX.

The company chose VegaStream gateways for their proven interoperability with a wide range of existing telecommunications and VoIP equipment.

By connecting the Vega gateways to the LAN at the headquarters and remote locations DCM UK enables customers to route their internal voice traffic across the WAN saving a significant amount of money on telephony costs.

"The partnership with DCM UK is an indication of VegaStream's growing channel presence in the UK. As DCM have proved to be a very successful distributor for the last 25 years this has installed confidence in us that this will be a mutually beneficial partnership,” said Richard Bayton, VegaStream's EMEA enterprise channel manager.

Scott Dobson, managing director, DCM UK confirms, "As a true convergence distributor, we can ensure that our customers receive a complete voice and data solution without overhauling legacy systems. With VegaStream, we can deliver and implement best of breed VoIP solutions alongside legacy PABX's, seamlessly and cost effectively."

Intec Telecom Systems, a global provider of operations support systems (OSS) for fixed, mobile and IP/next-generation networks, has announced it has signed a contract with Kenya's leading mobile telephony provider, Safaricom, a Vodafone company. The agreement includes the purchase of Intec's Inter-mediatE solution for mediation and Intec's Inter-activatE solution for flow through activation of mobile services. The deal is the sixth contract announced in the past year by Intec in Africa, a continent that boasts some of the world's most dynamic telecoms markets. As part of the agreement Intec's support centre in Cape Town, South Africa will supply Safaricom with the technical and implementation expertise to ensure a swift and seamless integration of the solutions.

With Intec's Inter-mediatE solution Safaricom will gain fully convergent mediation capabilities to support the deployment of new mobile technologies. Inter-mediatE will help the company gather, process, and distribute usage data from its network in real time. It will also give Safaricom the flexibility to implement its own business rules for mediation processing, enabling the company to launch new products and services quickly in full support of marketing initiatives and changing regulatory requirements. Complementing the mediation solution will be Intec's Inter-activatE solution, which will automatically activate services for new subscribers and subscriber features. By automating this process Safaricom will be able to enjoy greater operational efficiency, enhanced revenue streams and faster time-to-market for new services.

"Our win in Kenya is further proof of the business opportunities that Africa provides for the OSS industry," explains Dave Baker, Director of Intec's operation in Southern Africa. "Kenya boasts a thriving mobile industry with two major operators vying for leadership and another contender recently awarded a license for services. Competition is therefore fierce and wireless providers require the right OSS support to ensure fast time to market for new services. Intec's Inter-mediatE and Inter-activatE solutions will provide Safaricom with this capability, helping the company roll out services faster and maintain its lead in Kenya's mobile market."

Intec was selected as the provider of Safaricom's mediation and service provisioning solutions as a result of the company's global reputation for proven performance and fast deployment of services. These are crucial requirements for Safaricom as the company expands its GSM network across the country.  Intec's solutions will provide the necessary support for Safaricom to achieve its growth without any compromise in the quality and reliability of its wireless services. 

"We are pleased to be working with Safaricom, a subsidiary of Telkom Kenya and Vodafone Group, the world's biggest mobile operator," said Kevin Adams, Intec's CEO. "Like many of our existing customers in Africa - including Telecom Egypt, Nitel, Vodacom South Africa and MTN Nigeria - Safaricom will install Intec's solutions to gain the required network reliability and support to maintain a significant competitive advantage in Kenya's fast-growing market."[][/l]

Kenan FX Solution to Support Billing Needs of Subscribers Across 21 cities; CSG to Work with Strategic Partners HP and Lenova

CSG Systems, a leading global provider of customer care and billing solutions, has announced that China's largest telecommunications service provider, China Telecom, has selected the billing solution part of CSG’s Kenan FX framework to support convergent telecommunications services for Sichuan Telecom.

CSG and its business partners HP, a global leading technology solution provider, and Lenova, China’s leading diversified technology company providing advanced IT products and services, will deliver the Kenan/BP billing solution and services as part of an initiative to replace multiple billing systems with a single convergent platform across Sichuan Telecom’s entire market.

When deployed at Sichuan Telecom, the Kenan FX solution will support up to 15 million subscribers in 21 cities and across all of the operators’ services, including wireline, IP and broadband.

This announcement marks the third China Telecom property in which CSG has been selected as the exclusive customer care and billing provider. CSG has already implemented solutions at Beijing Telecom and is in the process of implementing Kenan FX applications at Shanghai Telecom.

China Telecom’s selection of Kenan FX at Sichuan Telecom was based upon CSG’s proven billing and customer care capabilities to support multiple services for millions of subscribers. By replacing multiple platforms with a single billing platform, Sichuan Telecom will be able to increase operational efficiencies, rapidly roll out new services across its entire subscriber base and deliver consistent high-quality customer care.

“We are pleased to work with our strategic partners, HP & Lenova, in providing Sichuan Telecom with a word-class billing platform,” said Raghav Sahgal, managing director and vice president of CSG Asia Pacific and China. “CSG is committed to ensuring that China Telecom can leverage its billing and customer care infrastructure to provide differentiated service offerings in an increasingly competitive market. CSG is proud to be a business partner with China Telecom and provide its solutions at Sichuan Telecom.”

“As the prime systems integrator at Sichuan Telecom, HP believes that CSG’s Kenan FX solution will provide the proven strength and scalability to serve as the single integrated billing platform for one of the largest provincial telecommunications service providers in China,” said Ante Xu, NSP Managing Director, consulting and integration for China HP.

“CSG has demonstrated that its world-class Kenan FX family of billing and customer care applications can support the unique needs of the Chinese market and help China Telecom’s properties become more competitive by leveraging a single billing and customer care platform,”said Mr. Feng Xing, Vice President of Lenova. “Lenova is proud to be a partner with CSG and HP on this important project.” [][/l]

International mobile solutions provider deploys Amdocs ClarifyCRM to deliver highly personalised, consistent interactions and to maximise customer value

Amdocs, the leading provider of billing and CRM for true integrated customer management, has announced that SmartTrust  has selected Amdocs to help increase customer loyalty and reduce costs for more profitable business growth. As part of the agreement, SmartTrust is deploying Amdocs ClarifyCRM across the entire organisation.

As a leading solutions provider to the mobile industry and with a customer portfolio that includes many of the world's largest mobile operators, SmartTrust has a global footprint comprising over a quarter of the world's GSM users. To support the company's growth and geographical reach it began looking for a single, comprehensive solution that could consolidate customer care systems across all customer touch points and enhance internal communication so that all customer inquiries would get resolved in a timely manner, helping the company retain and grow its valuable customers, while reducing costs. 

"SmartTrust's solutions have become mission-critical components within many of the world's largest operators," explains Paul Cuss, CEO at SmartTrust. "Of course, mission-critical solutions rely on world-class support services and our 24x7 support and regional support centres are mindful of the need for operators to deliver continuity of service to end-users.  Amdocs ClarifyCRM will enable us to do just that, meeting the needs of both our customers and their end-users."

By implementing Amdocs ClarifyCRM, SmartTrust is merging its Web and call centre customer support systems onto one platform. SmartTrust customers will now receive a seamless experience regardless of how they come in contact with SmartTrust - via call centres, web sites, or sales and service teams.  Amdocs ClarifyCRM will also help SmartTrust manage workflow and increase accountability to their customers worldwide.

"We are committed to the success of the SmartTrust implementation and are focused on delivering measurable results for the organisation," said Michael Matthews, chief marketing officer for Amdocs. "Amdocs' unique integrated customer management approach and understanding of what it takes to seamlessly integrate business processes across the entire organisation will enable SmartTrust to maintain and build customer loyalty while promoting growth and increased profitability."

Bouygues Telecom's self-service portal "l'esp@ce client" enables customers to subscribe to new services, view bills, check loyalty points, and manage every aspect of their contracts, both online and through their mobile handsets.

Netonomy, a leader in Customer Self-Service (CSS) solutions forthe communications industry, has today announced that Bouygues Telecom'sself-service portal is receiving more than 1 million customer loginsper month.

The portal, "l'esp@ce client", is powered by MyNetonomy NetService Center, Netonomy's customer self-service solution for residential subscribers of communications service providers. Bouygues Telecom's customers can use NetService Center to manage their own accounts at any time, without the need to visit a store or phone the call center. Bouygues Telecom has benefited from substantially reduced operational costs thanks to a very high adoption rate for customers using self-service. Bouygues Telecomhas also noted an improvement in customer satisfaction and encourages the take-up of new services.

Since its launch, over a third of Bouygues Telecom contract customers have registered to use NetService Center and over 1 million customers login everymonth for a range of self-service interactions, including:

Browsing available rate plans and servicesChanging rate plansSubscribing to new servicesViewing bill information and loyalty points statementsChecking available free minutesReporting lost or stolen phonesChanging address details

Most customers access NetService Center through the Web, but otherchannels are increasing in popularity. Approximately 10% of allinteractions are requested through PDA's and mobile phones, andBouygues Telecom's rapidly growing base of i-modeT customers are alsoenthusiastic users of self-service, delivered through their i-modehandsets.    "l'esp@ce client is a classic example of the benefits deliveredthrough a good self-service solution," said John Hughes, cofounder andexecutive vice president of Netonomy. "The self-service users interactwith Bouygues Telecom three times more often than other customers - infact, Bouygues Telecom are seeing almost a third of all customerinteractions coming through their online channels. This reducesoperating costs, and also gives call center staff more time to providesupport for inquiries which require personal assistance."    "Our customers are young, progressive and "on-the-go", and theyare often early adopters of new technology as well. Customerself-service is the customer care service that fits in best with theirlifestyles," said Jean-Luc Gonzalez, Bouygues Telecom's Head ofMarketing Development and Internet. "Given their demographic profile,we needed to provide our customers with a very high-qualityself-service portal that would enable them to manage all aspects oftheir relationship with us. I believe the tremendous user adoptionrates that our MyNetonomy-powered site has achieved speaks volumes tothe quality of service it delivers and to the overall customersatisfaction of our subscriber base."

MACH Sàrl and Dan Net A/S, both providers of interoperator billing services to mobile and fixed telecommunications operators, today announced that they have agreed to combine their respective businesses.  MACH, which is owned by Advent International and Providence Equity Partners, funded the transaction with new debt facilities underwritten by Société Générale.  Prior to the transaction, Dan Net was owned by TDC A/S, the Danish-based provider of communications solutions.

Completion of the transaction is subject to regulatory approvals.

Headquartered in Denmark with offices in Singapore, UK, India, the United Arab Emirates and Egypt, Dan Net provides interoperator billing services to more than 150 telecoms operators worldwide and has a significant EDI and eBusiness integration division. 

MACH was acquired by Advent International and Providence Equity Partners in November 2002.  It is headquartered in Luxembourg and has branch offices in Germany, India, Asia and the Americas.  MACH also provides interoperator billing services and has more than 250 telecoms operator customers worldwide.

The combination of MACH and Dan Net creates a company with outstanding technical competence and a truly global customer base.  The aim will be to offer its customers the highest levels of service and the broadest product offering.Juergen Appel, CEO of MACH, commented: “Dan Net and MACH have, independent of each other, proven their ability and performance in the telecoms billing market. Jointly we will provide the most innovative solutions for all operators’ needs in interoperator billing services.  This transaction lays the foundation for continued growth and will ensure we can continue to support our clients with high quality and advanced services.”

Allan Jakobsen, CEO of Dan Net, said: “Our focus in the new united company will be on delivering clear benefits and state of the art opportunities for all the clients of Dan Net and MACH. We will do so by taking the best of Dan Net and the best of MACH, and build upon the outstanding employees of both organizations.”

Commenting on the acquisition, Advent International’s John Bernstein added: “This acquisition reflects the strategy of Advent and Providence of using our sector specialisation to work with investee companies to take advantage of consolidation opportunities. This acquisition reflects the objectives we set out when we acquired MACH in 2002. We are extremely pleased with the progress that MACH has made since our investment and believe the combination with Dan Net is an important next step.”

TTG Mobile is a new opportunity for all telecoms resellers - TTG Netherland's channel expansion continues with KPN deal

TTG Europe, the AIM quoted provider of fixed and mobile, voice, data and internet telecommunications solutions to business customers in the Benelux countries and the UK, has today announced that its wholly owned subsidiary TTG Netherlands, has agreed a new deal to distribute KPN's Mobile solutions and the opening of its new distribution division TTG Mobile. This KPN deal extends TTG's mobile portfolio following the Vodafone reseller arrangement announcement last year. In addition TTG Netherlands is in discussion with other mobile operators about further distribution deals.

The new distribution division will be based in the World Trade Center Amsterdam Zuid and recruitment has begun for the various financial, operational and marketing positions.

An active campaign will also be launched in August to recruit mobile resellers throughout the Netherlands with a 2004 target of 50.

The new distribution division means that TTG Netherlands has a growing and flexible number of channels to market and further develops its aim of being a one-stop-shop for businesses by offering fixed-line, mobile and data solutions for all sizes of enterprises from SMEs to corporates.

Graham Pollard, CEO of TTG Netherlands and Belgium said: "The introduction of this division is the beginning of a new era for TTG. It is a significant step forward for us and opens up a number of new channels to market which will enable us to continue our strategy of expanding our dealer network. This in turn will enable us to more effectively serve our customers. As ever, our high levels of reliability and quality for our customers are the watchwords for this expansion as we move forward. This is why we continually obtain top placings from customers in telecommunications surveys such as the recently published one from the BTG.*"

Arno de Lange, Business Account Manager, KPN added: "I am absolutely delighted with this new partnership between TTG Netherlands and KPN Mobile. KPN Mobile has every confidence in TTG as a distributor in Mobile services and we are looking forward to the future together".

Managed service provider TeleXis selects FusionWorks ActiveRate to rate wholesale traffic and to assist in fraud prevention for significantEuropean operator

Openet Telecom, a world leader in real-time charging, convergentmediation and rating, has today announced the selection of its ratingsolution, FusionWorks ActiveRate, by Dutch managed services providerTeleXis for use with one of its major European accounts.    TeleXis provides managed services to a European operator offeringwholesale wireless MVNO services. TeleXis uses FusionWorks ActiveRateto extract MVNO subscriber usage records and send consolidated andrated records to the operator for subsequent billing. As well asrecording usage and developing pricing information, FusionWorksActiveRate will also support Revenue Assurance reporting and fraudmanagement for this operator.    FusionWorks ActiveRate is a real-time, rules-based rating enginedesigned to address the challenges that next generation networks andvalue-added services bring in terms of speed, volume and complexity.Together with its partner management capabilities, FusionWorksActiveRate enables network operators to cost-effectively managebusiness processes such as retail and wholesale rating with theability to manage revenue sharing agreements with 3rd party contentand commerce partners.    "We are delighted to announce this, the first sale of our newrating engine, FusionWorks ActiveRate. This deployment offers the fullcapability to upgrade to real-time rating when the need arises. Thisis a mission-critical capability when one considers latencyrequirements on top of the sheer volume of requests coming from nextgeneration networks and the throughput figures being demanded bycustomers," said John Rainger welcoming the announcement. "Networkoperators are increasingly becoming aware of the deficiencies of theirlegacy rating platforms while trying to roll out value-added services.With FusionWorks ActiveRate, Openet now offers best-in-class COTSconvergent mediation, real-time charging and rating to networkoperators worldwide."    "We are very pleased with the ease of deployment of FusionWorksActiveRate. This solution offers our client the scalability andflexibility to future proof their existing and potential serviceofferings," stated Maarten van Vliet, Principal Consultant, TeleXisb.v.. "We see Openet's solutions as a key element in our ability tooffer real-time managed services to fast growing network operators,"he added.

Kanisa Inc., the leading provider of knowledge-empowered customerservice applications, has today announced that Stuart Mills has joined thecompany as vice president for Europe, Middle East and Africa (EMEA).Mills will focus on developing and expanding Kanisa's EMEA team withsupport from system integration partners in the UK, Germany, France,Spain, Scandinavia, the Netherlands and South Africa. Mills joinsKanisa from Primus, where he served as the vice president ofinternational services. Kanisa's new EMEA headquarters will be locatedon the outskirts of London in the Thames Valley.    "Our rapid growth in the United States, including severalmultinational customers, has led Kanisa to pursue expansion into EMEAsooner than we had anticipated," said Bruce Armstrong, CEO of Kanisa."Stuart is the ideal person to lead Kanisa's EMEA operations. Thecombination of his experience, our growing network of global partners,and Kanisa's best-in-class products will ensure Kanisa's globalleadership in Service Resolution Management."    "The superiority of Kanisa's core knowledge management technologyand robust application suite is clear, and its vision of ServiceResolution Management has changed the playing field," said StuartMills, vice president of EMEA operations at Kanisa. "I am delighted tojoin the recognized leader in this market and to help it expandworldwide."    Kanisa uses next generation search and knowledge managementtechnology to improve service delivery on self-service websites and incontact centers. By driving the optimal service resolution process anddelivering intuitive customer-facing search, Kanisa improvesproductivity and increases customer satisfaction. Kanisa applicationssupport 22 languages, enabling the company to provide its applicationsuite to a wide variety of customers throughout EMEA.    Mr. Mills is responsible for Kanisa's EMEA business divisionincluding sales, pre-sales, solution delivery, and partner andcustomer support. Mr. Mills brings more than 15 years of experience inCustomer Relationship Management (CRM), Knowledge Management, CallCentre Infrastructure, and the Web Self-Service markets, having heldmanagement positions at Primus Knowledge Solutions, Applix, Co-Cam,and Uniplex.    Immediately prior to joining Kanisa, Mr. Mills served as vicepresident of international services at Primus Knowledge Solutions formore than five years. In this capacity, Mr. Mills managed multiplefacets of Primus' European operations and oversaw customer growth fromone to 45 European companies over the course of his tenure.    Kanisa's global alliances with Capgemini and AmdocsClarify willprovide local expertise across many of the countries Kanisa plans totarget. In addition, Kanisa expects that leveraging the sales effortsof its partners combined with its own direct sales force will enableit to gain quick traction in the growing EMEA market.    Kanisa's EMEA operations will include sales, professional services, business development, and technical support professionals.

In addition, its UK headquarters will serve as the hub for supportingKanisa's growing number of global and European systems integration andconsulting partners.

Seventy eight percent of corporate executives report that computer security is now the single most critical attribute of corporate networks, according to a new survey and report on networking and business strategy from AT&T in co-operation with the Economist Intelligence Unit (EIU). Security moved to the top of the list from its number two spot in the 2003 survey, replacing network reliability and availability as the most critical network attribute. 

The EIU survey of 254 senior executives worldwide on the future of corporate networking reported that although businesses worry about security, the vast majority of executives want to further open up their networks to partners, customers and mobile workers. Much to the chagrin of many information technology (IT) executives, it is a network’s openness that can also increase its vulnerability.   

"In a global networked economy of Internet connectivity and interoperability, isolation leads to irrelevance for enterprises that can’t protect their networks," says Hossein Eslambolchi, president of AT&T Global Networking Technology Services. "Unless security is managed effectively, executives are right in thinking that cyber attacks may yet prove the toughest threat to the sustained development of the networked enterprise." 

The worldwide impact of cyber attacks has grown steadily from $3.3 billion in 1997 to an estimated $12 billion in 2003, according to Computer Economics in Carlsbad, California. As a result, protecting networks against malicious intruders and unauthorised activities has become critical to business. The spiralling threats of cyber attacks and increased vulnerabilities are resulting in rising costs, causing network security spending to outpace overall IT expenditures. On average, the firms in this survey devoted 9 percent of the IT budget to network security in 2002; the figure rose to 11 percent last year and is expected to reach 13 percent in 2004.

These and other findings are presented in a new report called Network security: Managing the risk and opportunity.

The survey respondents reveal a clear link between their firms’ technology-related goals and their chief information vulnerabilities. More than 80 percent of all the executives surveyed believe that their goals of giving remote workers access to corporate networks and improving the availability of customer data and financial details to employees leave their firms vulnerable or extremely vulnerable to security threats.

The biggest vulnerability of all appears to be people. The survey respondents believe that 83 percent of attacks originate internally, stemming from such actions as internal sabotage, espionage or accidental mistakes. An astonishing admission is that 78 percent of respondents admitted to having opened an email attachment from an unknown person within the last year.

Security spending itself is likely to shift focus over the next few years, moving from layers of perimeter protection and intrusion detection – which are ultimately untenable as organisations enable more electronic transactions and communication – to new and better tools aimed at prevention of attacks and a quicker mitigation and remediation of those attacks that happen. 

Many firms are turning to managed security service providers to address their increasingly complex security needs. A full 32 percent of survey respondents already use or plan to use managed security services in the next two years. Another 14 percent intend to use them in the long term. However, 70 percent of these firms are small and medium-sized companies. 

Turning to managed security service providers is not the only departure from conventional practice wrought by the escalating security threat. The research points to two significant changes in governance: the CEO is increasingly taking ownership of network security policy in some companies, and in others, a relatively new role, the chief security officer (CSO) is emerging. "For any company, it is virtually impossible to ensure protection of assets without one person owning the focal point," says Ed Amoroso, information security officer at AT&T. "It is time that boards start recognising that a chief security officer is about as important as a comptroller." 

AT&T, itself a leader in the area of networking security, has developed a comprehensive set of security services based on its own set of best practices to assess, protect, detect and respond. 

AT&T's portfolio of managed security services includes its flagship AT&T Internet Protect service, an early warning security threat service, as well as firewall, intrusion detection, denial of service (DoS) and distributed DoS detection and mitigation, and token authentication.

Open Text and Siemens Business Services announce European alliance to combine Open Text’s Enterprise Content Management software and Siemens’IT services for customers in Europe

Open Text Corporation, provider of Livelink, the leading collaboration and content management software for the global enterprise, today announced an alliance with Siemens Business Services, a fully owned subsidiary of Siemens AG. The partnership is intended to provide customers with a comprehensive one-stop solution for consulting and system design, systems integration, deployment and ongoing support. Both parties have indicated the potential to extend the agreement into a global alliance in the future.

The agreement is anticipated to have a positive impact on the Open Text andIXOS SOFTWARE AG business combination which was announced last February.IXOS has been a longtime partner of Siemens Business Services.

Siemens will combine its broad range of IT services, including consulting,systems integration and IT systems management, with Open Text’s LivelinkEnterprise Content Management (ECM) software, which provides integratedcollaboration, content management, document management and othercapabilities. The companies already provide combined solutions to majorEuropean customers, such as Audi, Osram, BAFL, Bürkert and Siemens itself.Siemens currently has some 110,000 Livelink users.

Through the partnership, the companies will be able to leveragecomplementary expertise.  Siemens Business Services is one of the world'sleading providers of IT infrastructure solutions and services. Open Textexpects to benefit from Siemens’ broad, global reach, its expertise insegments like government and manufacturing, its know-how in deliveringlarge-scale ERP and CRM solutions, and its team of business and managementconsultants. Siemens anticipates benefiting from Open Text’s position as theindustry leader in ECM. Open Text is the largest provider of ECM software inEurope and offers the industry’s broadest suite of integrated ECMcapabilities. 

"Open Text is the ECM partner with the most competitive product suite whichfits perfectly in the strategic portfolio of Siemens Business Services,"said Jürgen Müller, Competence Manager Knowledge Management, SiemensBusiness Services.

"Siemens Business Services is in the unique position of being both a partnerand a customer," said Christian Bohrmann, Channel Development Manager, EMEA,Open Text. "The people at Siemens have tremendous experience with Livelinkand success in deploying it within the company on a large scale. Thatexperience will be invaluable to customers who want to apply ECM technologybroadly for the greatest ROI. We can work with Siemens to create effectivecustomer solutions that improve the management of online information, speedprocesses, enhance employee collaboration and improve compliance."

As part of the partnership, Open Text becomes a Siemens premier partner,providing its full range of Livelink-based solutions. Siemens BusinessServices becomes a Premier Business Alliance Partner of Open Text, with theability to deliver management consulting, system implementation, softwarecustomization and project-based reselling for Open Text solutions. Theagreement also allows all affiliates of Siemens Business Services worldwideto participate in the contract. 

Venezuela's leading telecommunications service provider to support nationwide services with CSG's billing and customer care solution

Global billing and customer care solutions provider CSG Systems has announced that CANTV, the largest wireline, wireless and Internet service provider in Venezuela, is implementing solutions within CSG's Kenan FX framework to support its national wireline network of more than 2.9M subscribers.

CSG's Professional Services organization will lead the implementation effort for the CSG Kenan FX solutions. The initial phase of the deployment will provide CANTV with the CSG Kenan/BP convergent billing platform, as well as the CSG Data Mediation platform, which will allow the provider to rapidly launch new, revenue-generating services to both its corporate and residential wireline customers.

With increased competition in the Venezuelan market, CANTV is currently upgrading its technology systems to support new offerings that will allow it to maintain its position as a clear market leader.

The new solution will meet all of CANTV's current billing requirements and has the flexibility and scalability to address future requirements as the company offers new enhanced services to its growing customer base. As a result, CANTV's customers can expect to see new value-added services, pricing packages and promotions.

CANTV selected the Kenan FX suite of software based on its broad functionality, speed-to-market, abilities in cross-product discounting and clear product roadmap for future upgrades and enhancements.

"We needed a solution capable of handling the huge transaction volumes generated by our business and residential customers. It also had to be flexible enough to drastically reduce time to market for our new offers and services," said Marisol Sánchez, general manager of major projects for CANTV. "We feel that Kenan FX will clearly enable us to respond to the demands of the ever more sophisticated, demanding and complex Venezuelan market."

"Due to the highly competitive nature of the Venezuela telecommunications market, flexibility and speed to market are crucial," said Birger Thorburn, chief technical officer for CSG's Caribbean and Latin America region. "The proven performance and scalability of Kenan FX will help CANTV provide a world-class service to its customers today and in the future. We are delighted to have been selected to work with CANTV to supply and implement this strategic software solution."[][/l]



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