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Austria's leading mobile provider mobilkom austria takes next step toward an integrated customer management approach with deployment of Amdocs solution

Amdocs, the world's leading provider of billing and CRM for true integrated customer management, and mobilkom austria, the leading wireless service provider in Austria, today announced the successful deployment of Amdocs ClarifyCRM ClearSales. This deployment builds on mobilkom austria's long term relationship with Amdocs and marks an important milestone in its adoption of Amdocs solutions and its move towards a true integrated customer management approach. In addition, the new deployment will help streamline all customer-facing business processes to deliver an unparalleled customer experience, thus creating and capturing maximum value.

By integrating ClarifyCRM sales functionality with its Amdocs billing and CRM solution, mobilkom austria now has complete visibility across its entire sales process.  As a result of having a holistic view of all the customer touch points, mobilkom austria has improved its business performance and is now better able to identify revenue growth opportunities across its expanding business customer base. In fact, more than two-thirds of all business customers in Austria use mobilkom austria's A1 network, Austria's most popular mobile voice-VPN.

"We are proud of our reputation as an innovator in Austria's mobile communications market," said Claudia Leeb, project manager for the "Business Sales" project, mobilkom austria. "The Amdocs integrated solution has enabled us to maintain our competitive advantage and offer the right products to the right customers through any sales channel and across any customer touch-point. The addition of Amdocs ClarifyCRM sales functionality allows us to streamline sales processes and eliminate product configuration and sales order errors, thereby improving customer loyalty and operational effectiveness." 

"By adding Amdocs sales capabilities to our integrated billing and CRM solution, our customer-facing sales organisation now has the business critical information required to take a more consultative selling approach during all stages of the sales process," said Manfred Kramml, head of business sales department, mobilkom austria. "By taking this step towards enhancing support and information flow across the entire sales lifecycle, mobilkom austria has measurably improved customer relationships, increased operational efficiencies and reduced costs throughout the entire organisation."

mobilkom austria is now able to unify relevant information across any point in the customer lifecycle - from marketing, sales, delivery, and billing and settlement to service and support. Amdocs ClarifyCRM  sales solution allows mobilkom austria to manage leads throughout the entire sales process - from lead identification through to close; track and measure the effectiveness of marketing campaigns; and gain greater visibility into business performance with enhanced forecasting capabilities. 

"Amdocs' deep industry expertise and comprehensive solutions enable communications services providers around the world to transform themselves to an integrated customer management business model, putting customers at the centre of everything they do," said Michael Matthews, chief marketing officer for Amdocs.  "We're happy to provide mobilkom austria with a seamless solution to automate key customer-facing business processes at all stages of the customer lifecycle, and we look forward to continuing to support its efforts to better serve its customers and maintain a distinct competitive advantage."

mobilkom austria has also built a contact activity object into the Amdocs system, enabling account managers to generate reports prior to customer site visits, as well as record, track and assess details from the visits. Using the system, account managers can access and distribute prospect information from external sources in real-time, allowing mobilkom austria to identify and quickly capitalise on new opportunities.

New service brings innovation and savings to consumers in Cyprus

iBasis, a leading provider of international long distance service and prepaid calling cards, today announced that Cyprus Telecom (CYTA), the national carrier of Cyprus, has named iBasis as the international VoIP carrier for its new retail international long distance service.

The new service allows consumers to dial a four-digit number toselect CYTA's new service independent of the consumer's existing longdistance carrier. Through a direct interconnection with iBasis,international calls generated by the service will be carried over theiBasis global VoIP network to their destination.

CYTA is one of more than 250 carriers worldwide who have formedrelationships with iBasis to send and receive international longdistance calls over the company's Cisco Powered Network, which hascarried more than nine billion minutes of international long distancecalls. By providing Tier One quality international service to thesecarriers, iBasis has become one of the world's 10 largest carriers ofinternational traffic and was recently ranked by global serviceproviders as the world's best international wholesale carrier for thethird consecutive year.

"Retail service providers like CYTA are rapidly embracing theefficiency of the iBasis Network, for the cost savings of VoIPtechnology and the operational efficiencies of our global wholesaletelecommunications model," said Ofer Gneezy, president and CEO ofiBasis.

New research from In-Stat says that the total expenditures for developing an efficient and effective last mile backhaul (including line leasing, new equipment-spending, and spectrum acquisitions) will set  mobile operators back nearly $117 billion by 2014, a 41% increase over 2009 expenditures of $83 billion.

The Western European mobile phone market grew 1.5% year on year to 43.3 million units in 2Q10, according to International Data Corporation's Mobile Phone Tracker. The healthy smartphone growth offset the fall in traditional devices, and smartphone shipments increased to 14.6 million units, 60% up on last year's second quarter, to represent 34% of total shipments, compared with 28% in 1Q10. Traditional mobile phones declined 14% year on year to 28.7 million units, from 33.5 million a year before.

To cope with the surging appetite for bandwidth and today’s 24/7 Internet culture, the Amsterdam Internet Exchange (AMS-IX), one of the world’s largest Internet Exchange Points (IXPs), has doubled its network capacity by deploying new Brocade MLXe Core Routers as part of a core infrastructure upgrade. This effort future-proofs the network while enhancing operational stability and providing a seamless, cost-effective path for high-density deployment of 100 Gigabit Ethernet (GbE) technology.

Swedish service provider, Ventelo, has selected OneAccess’ ONE150 multi-service access router as the CPE platform for its DUO ADSL 10 service.  The ONE150 is enabling Ventelo to provide a suite of new, competitively priced converged voice and data managed services with flexible options for unified communications, targeted at the SME.

As part of a national initiative to modernise education, schools all over Slovenia are currently being equipped with wireless Internet access. The wireless LAN devices used in this project come from German premium network vendor LANCOM Systems. Since the start of the initiative, about 1,000 LANCOM WLAN access points have been installed in more than 50 primary and secondary schools throughout the country. The devices have been sourced through LANCOM's Slovenian distributor ADVANT.

Incumbents in CEE markets suffered from the effects of the recession in 2009, but are now starting to see signs of recovery. Nevertheless, they will soon be coming under increasing pressure to invest heavily in fibre and LTE if they are to be able to support future growth services such as TV, IT and mobile broadband

The number of smartphone users is expected to grow very rapidly within the coming years to exceed the one billion mark by 2013, according to the latest forecasts from Informa Telecoms & Media. The growth will be driven by the ongoing competition between top tier OEMS and challengers such as Google, RIM, Apple and Microsoft who are racing to create the best possible user experience at lower pricing points, it says. Although Symbian currently leads the market, Android will become the most popular brand in the mobile OS market as it is expected to attract more than half billion users by 2015.

    

 

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